Big Brother Enhanced Service
Thu, 10 May 2012 22:00
Big Brother Enhanced Service

M-Net/DStv wish to advise that the Big Brother enhanced service, which viewers accessed by pressing OK on their DStv remotes, is currently not available.

This means that the second video feed from the Big Brother house is also currently not available.

We apologise for any inconvenience this may cause.

For updates and information, keep checking the Big Brother Africa website.

You can also follow @bigbroafrica on Twitter, or 'Like' the official Big Brother page on Facebook.

FAQs:

1. Why is this service no longer available?

Big Brother Africa is a highly complicated and extremely technical production that is constantly innovating in order to provide audiences with ‘value-added’ viewing opportunities. As a result, the teams working on these shows are constantly pushing the boundaries of what is possible to create new and exciting features. However, pioneering new features and improving existing ones does carry the risk that technical glitches will arise. This is the case with the Big Brother enhanced application.

2. When will this service be available again?

At this time, the technical glitch that led to the temporary suspension of this service, is under investigation. M-Net/DStv will make every attempt to restore the service soonest. However, it will only do so once the problem is fully resolved. This may take some time and we apologize profusely for any inconvenience that this may cause. We wish to thank audiences for their understanding and patience in this matter.

3. Big Brother StarGame has two houses. With the enhanced service now not available, can I access the second video feed that was previously available on this service?

Unfortunately you will not be able to access the second video feed at this time. However the series producers wish to assure audiences that they will be screening content from both the houses on DStv channel 198. So, while you will only receive one video feed, you will definitely see housemates from both houses.

4. Will the other services that I accessed by pressing OK on my DStv remote still be available?

Yes, all other services that you previously accessed by pressing OK on your DStv remote, are still available for your use.

5. I used the Big Brother enhanced service to get updated news, housemate profiles and voting information relating to the show. Where can I get this information now?

This information is still available on the Big Brother StarGame website

Get the latest news and connect with Big Brother fans from across Africa and the world on our Facebook page and follow us on Twitter for the latest updates!


Tags: Big Brother Africa | StarGame |

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